Returns, Exchange and Cancellation
Every product of Cippele has a personal touch and we ensure that you get your product just as you expected.
However, if for any reasons it doesn’t fit your size and expectations, we shall be happy to ship you a new item.
Please read carefully the below conditions:
Return and Exchange conditions
- In case it is not perfect for you. Simply email us at email@example.com within 7 days from the time, you received the product.
- Products returned or exchanged must be in their unused condition with the original packing. We do not accept an item that’s worn, damaged or washed in any way or any alteration from the original product which includes the original Invoice and documents sent along the shipment.
- We accept returns and exchanges if the size does not fit you, you have received a damaged or defective product or if a different product is shipped than what you ordered.
- In certain cases of a return or exchange, we may ask you to send images of the product that you have received to ensure we understand your problem better and you get the desired product in the return or exchange process. We will inspect the product before processing return or exchange.
- If under any circumstances we are unable to process a new item, we shall be happy to refund your full amount in the form of Cippele store credit.
Once your order is placed, you can cancel it before your order is shipped. We do not process cancellation once the order is dispatched. For Canellation, simply email us at firstname.lastname@example.org.